Guaranteed Service Level Agreement (SLA)

We provide customer focused support which can also be used to assist your User Acceptance Testing (UAT) program. Having assisted a number of customers through their UAT, this knowledge can be drawn upon to offer quicker and more efficient testing thus speeding up the time of implementation.

We recognize each customer is unique, with individual support requirements. That’s why we offer comprehensive support packages that can be customized to meet your business needs.

Teleca’s support program offers you:

• High quality product support, from fully qualified support engineers
• A monthly report on all calls raised by you, including status, progress, and quantity of calls
• Access to call logging software to raise/track all calls made by you
• A lead support individual that will be responsible for ensuring all your technical issues are dealt with in a timely and professional way, and act as an escalation point if required